UKAT Admissions Team: Your first step toward recovery
Life can certainly be unpredictable, and when addiction enters the picture, it can feel as if you’re moments away from crumbling. But there is always hope. UKAT addiction treatment centres are here to provide more than just the right treatment; they offer a chance to truly transform your life.
Who are the admissions team?
Our admissions team consists of compassionate, knowledgeable individuals trained to guide you through the first steps of your recovery. Many of our team members have personal experiences with addiction, either directly or through loved ones, so they fully understand the emotional and psychological challenges you might be facing when you make that initial contact.
These are not just call handlers, they are compassionate advocates for your wellbeing, helping to demystify the process of entering rehab and making it as accessible as possible. Our team is available seven days a week to ensure that someone is always there to assist you when you’re ready to take the next step.
Meet Lee Spinks, a valued member of our admissions team!
What to expect when you call
When you call UKAT’s admissions line, you’re not just dialling into a service; you’re reaching out for a lifeline. We know that this can be an overwhelming moment, which is why our admissions process has been designed to be straightforward, welcoming, and stress-free.
Here’s what you can expect:
A warm, non-judgmental welcome
The moment you pick up the phone and dial our number, you’ll be greeted by a friendly voice from one of our team members. We understand how difficult it can be to take that first step, so our team is trained to listen without judgement. Whether you’re struggling with addiction, seeking help for a loved one, or simply looking for information, our admissions team will make you feel supported and heard.
Confidentiality and privacy
We take your privacy very seriously. You can rest assured that any information you share during the admissions process will be kept confidential. We understand the sensitive nature of addiction and ensure that all your personal details are handled with the utmost care and discretion.
Assessment of your needs
After making you feel at ease, the next step involves understanding your specific needs. The admissions team will ask questions about your situation, including the nature of your addiction, your medical history, and any co-occurring mental health conditions you may be dealing with. These questions aren’t invasive—they’re necessary to ensure that we place you in the right clinic with a tailored treatment plan that best suits your recovery needs. This initial assessment helps our team build a clear picture of your circumstances, making the process of matching you with the right treatment program much more effective.
Explaining the treatment options
Once we have a good understanding of your situation, our team will guide you through the treatment options available at our various clinics. Whether you’re dealing with drug or alcohol addiction, or co-occurring issues like anxiety, depression, or trauma, we’ll discuss which clinic and treatment approach would be most beneficial for you. This might include residential rehab, detox services, or therapy programmes such as Cognitive Behavioural Therapy (CBT), Dialectical Behavioural Therapy (DBT), and more.
Insurance and financing options
Paying for treatment can often be a major concern for those seeking rehab. Our admissions team will provide you with all the information you need regarding the cost of treatment, financing options, and whether your private insurance will cover the costs. We believe that finances should never be a barrier to receiving the help you need, so we’re dedicated to finding ways to make rehab as accessible and affordable as possible. Our team will assist you in figuring out the financial side of things.
Deciding on admission dates
Once you’ve chosen the right clinic and care plan, the admissions team will work with you to decide on the most appropriate date for your admission. We understand the urgency that often accompanies the decision to seek treatment, so we strive to arrange admission as quickly as possible—sometimes even within 24 hours. If you require immediate detox services or urgent care, we will do our best to get you into one of our clinics as soon as possible.
Why our admissions team stands out
Our admissions team is more than just a point of contact; they’re the first step in your recovery journey. Their role is crucial in ensuring that from the very first moment you reach out, you feel supported, informed, and empowered. Here’s why UKAT’s admissions team stands out:
Empathy and Compassion
Many of our team members have personal experiences with addiction, giving them a unique understanding of what you’re going through. They know how hard it can be to reach out for help, and they approach every call with compassion and empathy, ensuring that you feel respected and heard.
Extensive Knowledge
Our admissions team is highly knowledgeable about addiction and mental health. They are trained to provide accurate, helpful information about the recovery process and can answer any questions you may have, no matter how big or small.
Non-Judgmental Support
Whether you’ve been struggling for years or are just beginning to recognize the need for help, our team provides non-judgmental support at every stage. They focus on creating a safe and welcoming environment for you to open up about your challenges and fears.
Fast and Efficient Admissions
We know that once you’ve made the decision to seek help, time is of the essence. Our admissions process is designed to be as quick and efficient as possible so that you or your loved one can enter treatment without delay.
What happens next?
After your call with the admissions team, everything will be set in motion. If you’re ready to enter treatment, you’ll be welcomed into one of our UKAT clinics, where the professional care team will take over your day-to-day support. They will guide your recovery, with regular assessments to ensure you’re progressing and receiving the best possible care.
The journey to recovery starts with a single step. At UKAT, we’re here to make that step a little easier.
